How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Cuppastore Tree Service to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what to expect afterward. It is a general template and is not legal advice.

Topics We Want to Hear About

You can write to us about:

• Your experience when you phoned or contacted Cuppastore Tree Service
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

When the Problem Involves a Provider

Providers in our network are independent businesses. Each is responsible for its own quotes, prices, work and customer service. If tree work on your property went badly, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who often fall short may be removed. Please know that Cuppastore Tree Service cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@cuppastore.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

You can expect an email confirming we received your complaint, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed contractors, your state or local licensing office may be able to help as well.

Contact

Email: contact@cuppastore.property